Australian Training Professionals (ATP) is a committed organisation providing participants with the highest standards of education and training in Australian. ATP recognizes the unique qualities of individuals and will motivate them to achieve their full potential.

Click here to download the most recent ATP Newsletter which contains useful student information.

The following is student information relating to Australian Training Professionals' operational procedures and policies as stated in the ATP Student Handbook and forms the Terms & Conditions. Download the Student Handbook.

Click on a link below to view the information.

Code of Conduct

All participants will be treated with courtesy, respect and dignity.

Australian Training Professionals (ATP) staff will treat all participants in an ethical and professional manner.

Australian Training Professionals (ATP) adopts policies and management practices which maintain high professional standards in the delivery of vocational education and training services.

Australian Training Professionals (ATP) will maintain a learning environment which is conducive to the success of its participants, using appropriate learning resources and methods.

Australian Training Professionals (ATP) will market its vocational education and training services and products with integrity, accuracy and professionalism using accurate, relevant and up-to-date information and resources.

Participants are entitled to protection of their privacy in accordance with the Commonwealth Privacy Act 1988. Personal information will not be disclosed to a third party without written consent. This includes personal data, academic progress and personal details. Only authorised Australian Training Professionals (ATP) have access to personal information in order to carry out its responsibilities in the best interests of its participants.

We are dedicated to providing a safe and healthy training environment for all staff and participants.

Fees and Charges

Fees for resources and text books must be paid in full prior to commencement of training upon approval and acceptance.

All courses will incur an administration fee of $80.

Course Cancellation Charges:

• Participant withdraws within 14 days after registration date- Written withdrawal submitted and signed, full refund of payment less $200 cancellation fee.
• If a student withdraws after commencement, a written withdrawal must be submitted and signed to ATP. Courses are commenced upon orientation or once materials have been provided to student.
  
• Deferment of qualification- Written request submitted and signed. No refund given.
• Non-attendance will incur full course fees and no refund will be given, however the student can transfer to another course intake within 6 month.
• If a student cancels after the commencement of the course they are enrolled in, no refund will be paid however the student may transfer to another intake of the same course qualification within 6 months.
• If a student commences and wishes to withdraw there are no refunds on resources or text books. This is to ensure printing and administration expenses incurred by ATP are covered.
• Any mandatory fees for government funded training are non-refundable.
• If the student wishes to transfer to another course intake, five days notice prior to course commencement must be given. 
• If an invoice has been raised to the JSA for a student accepted under a funded program and the student withdraws after orientation or commencement, the invoice amount will still need to be paid in full by the JSA.

When fees have been paid/will be paid by employer and the candidate leaves that employment, no credit will be available to either the candidate or the employer.  This is because the fee was paid for that person’s training and is thus non-transferable. Similarly, in cases where insufficient progress has been made in the timeframe specified, there are no credits available to either the candidate or the employer.

Deferments

Deferments can only be granted for up to 6 months additional time. $200 administration fee must be paid before deferment can be granted. If you decide later that you would like to continue with the uncompleted course you did earlier, it will attract a FULL FEE in the new course.

You may defer your course for six months. Once the deferment date is due, you are expected to continue with your studies.

The duration of your course is as discussed with your facilitator. In the event that you do not complete your course in time, your course will be CANCELLED. No refund will be given. To seek an extension, you must contact ATP before the due date. An additional fee of $200 may be charged. ATP reserves the right to refuse an extension in its absolute discretion.

All courses are non-transferable.

Australian Training Professionals (ATP) Policies

Australian Training Professionals (ATP) has a range of policies and you are welcome to read these, on request. Please contact the Director, Terri Martignago, on 9330 3881.

Mutual Recognition

Australian Training Professionals (ATP) recognises any qualification or certification issued by registered training organisations, including Statements of Attainment, and any accredited courses that are nationally recognised and listed on the National Training Information Service.

Equal Opportunity Policy

ATP is committed to a policy of equal opportunity which has been introduced to protect students and staff from harassment on the grounds of gender, marital status, pregnancy, race, age, sexual orientation, disability, literacy difficulties, family responsibility or family status. Please advise ATP of any special needs you may have prior to commencement of training.

Literacy Issues

Where you have difficulty with literacy/numeracy and it may impact on your study the following course of action will be offered:

• An assessment of your literacy/numeracy skills using an assessment process developed by ATP.
• If the results of the assessment indicate that you would have difficulty assessment tasks or the way they are conducted will have reasonable adjustments made. (eg Allow learners to record answers onto audio tape.)

Welfare and Guidance/Special Needs/Participant Support

If you have any problems or special needs including help with literacy, please speak with your assessor so that we can assist you further. Australian Training Professionals (ATP) will help to arrange external support if you wish. Australian Training Professionals (ATP) has access to welfare and guidance services. Please ask your assessor for further advice.

Withdrawal

Withdrawal will not be accepted without valid reason. This reason needs to be initially discussed and assessed with the managing director of ATP before any decision is made. Failure to provide ATP with written withdrawal or a lack of contact may result in cancellation of the course. For further information on PPP terms and conditions please refer to the PPP website. Please note that Centrelink and your JSA must be informed by ATP regarding withdrawals which could affect any benefit you are receiving.

No Smoking Policy

Please note: We are a smoke-free zone. Smoking is prohibited in and around the perimeter of our building.

PARTICIPANT FEEDBACK / PARTICIPANT SELECTION & ENROLMENT PROCEDURE / FLEXIBLE LEARNING

Plagiarism

It is not permissible to attempt to pass off another person’s work and ideas as one’s own. To do so constitutes plagiarism and will result in penalties, including exclusion from the unit or cancellation of enrolment. All attempts at plagiarism will be treated extremely seriously.

Participant Feedback

Your feedback on our program is invaluable to us. On the completion of your qualification you will be asked to fill in an evaluation sheet. This information assists us in maintaining a high standard and to facilitate improvement to the quality of our services. Participants will also be given “assessor to participant” feedback on completion of the program.

Access to Participant Records

Clients are entitled to access their personal records. Clients will need to apply in writing, giving 24 hours notice. A small fee may be applicable depending on the age of the records (to a maximum of $20). Clients will be informed of this on enrolment.

Submission of Assignments

All assignments and homework given to you must be completed and submitted on the date specified as per your sign off sheet.  This is in order for assessors to complete your assessments before certification can be issued. Should there be any delay, please contact our office to discuss your concerns with the managing director. 

Students are required to keep copies of any work submitted. All work must be posted to:

Australian Training Professionals
PO Box 219
Applecross WA 6953
PH:  (08) 9330 3881

Returning of Assignments

Due to space restrictions ATP are not responsible for keeping student’s marked and submitted work for any longer for the length of the course a student is registered in. Therefore students must organize to collect their work, or send a prepaid self addressed appropriately sized post satchel (bag) so that they can have their work returned accordingly. 

Lost Materials

If you lose your learning materials they can be replaced only at a cost of $50 per unit.

Recognition of Prior Learning (RPL)

This is the formal recognition of the skills and knowledge a person has, regardless of how or where these skills may have been obtained, i.e. through formal or informal training, work experience, voluntary work, and life experiences.

Call ATP on (08) 9330 3881 today for more information.

Recognition of Current Competencies (RCC)

This is a similar process to RPL, based on the formal recognition of current skills, knowledge and attitudes that a person has already developed.

Call ATP on (08) 9330 3881 today for more information.

Access to ATP Policies and Procedures

Our policies and procedures in relation to Recognition of qualifications issued by other RTOs, Client Complaints, Grievances, Appeals and Disciplinary Procedures, Recognition of Prior Learning/Recognition of Current Competencies, Privacy, Fees and Refunds and associated forms are available from ATP. 

Trainers / Mentors – Australian Training Professionals have dedicated trainers and assessors who will mentor you through anything you need assistance with. Contact us for more information.

COMPLAINTS, GRIEVANCES & APPEALS

Participants with a grievance should initially approach their assessor to express their concern within 48 hours. The assessor will endeavour to resolve the concern. If unresolved, the participant should complete a Participant Complaints, Grievances and Appeals Form. The concern will then be assessed by the Director who will endeavour to resolve the concern.

If the concern is still unresolved, an independent person or panel will be nominated to deal with the concern. The participant will be able to formally present his/her case if they choose to do so and will be able to nominate another person of their choosing to attend. A written statement of the outcome will be provided to the participant which will include the reasons for the decision.

If the participant is still unhappy with the outcome, the concern will be referred to the Training Accreditation Council for further action.

Re-Assessment on Appeal

If you are not happy with the assessment result, or you feel you have been unfairly dealt with, please follow the procedure above.

Access to Participant Records

Please apply in writing if you would like to access your records at any time.

Appeals Process

Should you have any concerns about the assessment process or results you can ask for a review and you have a right of appeal. Please discuss your concerns with ATP’s Director as you can request another assessment with an alternative assessor. An Appeals form is available by contacting ATP office.

Bullying: is when someone keeps doing or saying things to have power over another person. Australian Training Professionals (ATP) will not tolerate this behaviour and if a participant feels they are being bullied, please report immediately to your trainer and/or Director.

OHS

All accidents and hazards must be reported immediately to your centre manager in the workplace. If you are on the premises of ATP report any incidences to the manager or any ATP staff. Failure to report accidents may incur penalties.

Privacy

Information obtained in the course of registration and accreditation will remain the property of ATP and will not be passed onto any other person or organisation other than the Department of Education and Training, DEEWR and the Productivity Places Program. Strict confidentiality will be observed, unless otherwise required by law.

RESPONSIBILITIES OF LEARNERS

Learners have certain responsibilities, which are intended to assist them in successfully completing their training with ATP.

Student Agreement – You will be required to sign this agreement at your orientation session.

I understand that there are conditions that must be met. I agree to, and must:

• Read my student handbook and training plan outline (as provided in an email to me prior to commencement of training)
• Abide by all the procedures and policies at all times throughout my training.
• Attend the face to face assessment meetings and any others that may be scheduled.
• Submit my assessments on time (in accordance with the signed training plan).
• Have a good to excellent command of English language which will enable me to comprehend and complete the work required in my assignments to an acceptable standard.
• Read and understand all of ATP’s terms and conditions (as per student handbook and information on website).
• Discuss any concerns that the learner may have with appropriate ATP staff.
• Report inability to attend training due to illness, where applicable.
• Maintain appropriate contact with training supervisors/employers
• Demonstrate appropriate behaviour when dealing with ATP staff, other learners or relevant stakeholders.
• Read and maintain resources that are supplied in relation to the relevant course of training.
• Exercise appropriate care for any physical property that may be in your care.

For more information about any of Australian Training Professionals Policies or Procedures contact us on (08) 9330 3881.