Australian Training Professionals (ATP) is a committed organisation providing participants with the highest standards of education and training in Australian. ATP recognizes the unique qualities of individuals and will motivate them to achieve their full potential. ATP delivers its qualifications in parnership with Adapt Education, a Registered Training Organisation (RTO 32452).

The following is student information relating to Australian Training Professionals' operational procedures and policies as stated in the ATP Student Handbook and forms the Terms & Conditions

Australian Training Professionals (ATP)

Student Information Handbook

Introduction

“Never let formal education get in the way of your learning”.

Mark Twain(1835-1910) U.S. humorist, writer, and lecturer.

 

Purpose of the document

The purpose of this Student Information Handbook is to introduce you to the services available to you at Australian Training Professional (ATP) in the delivery and assessment of your training course. This document is created as a resource for all students.

Welcome

ATP welcomes you to your training program. This handbook is designed to acquaint you with information to assist you to achieve your desired training. The information contained in this handbook applies to all students of ATP. The objective is to provide you with a training environment that is constructive to both personal and professional growth.

Please take the time to read your Student Information Handbook as it contains important information regarding your training program.  There is a student agreement at the end of this handbook which you are required to sign and return to ATP.

About Australian Training Professionals

ATP was established in 2005 and is a committed organisation providing participants with the highest standards of education and training in Australia. ATP recognises the unique qualities of individuals and will strive to motivate them to achieve their full potential.

Code of Conduct

• All participants will be treated with courtesy, respect and dignity.
• ATP staff will treat all participants in an ethical and professional manner.
• ATP adopts policies and management practices which maintain high professional standards in the delivery of vocational education and training services.
• ATP will maintain a learning environment which is conducive to the success of its participants, using appropriate learning resources and methods.
• ATP will market its vocational education and training services and products with integrity, accuracy and professionalism using accurate, relevant and up-to-date information and resources.
• Participants are entitled to protection of their privacy in accordance with the Commonwealth Privacy Act 1988. Personal information will not be disclosed to a third party without written consent. This includes personal data, academic progress and personal details. Only authorised ATP have access to personal information in order to carry out its responsibilities in the best interests of its participants. We are dedicated to providing a safe and healthy training environment for all staff and participants.

Course information

Prior to enrolment ATP will provide students with course information, including content and vocational outcomes. Please refer to course brochures and our website for course details, entry requirements, tuition fees and related information.

Getting started...

Selection, enrolment and induction of students

ATP selects and enrols students in an ethical and responsible manner after consultation with the student, to ensure the course is appropriate and will meet their needs. ATP will provide important student information to each student upon enrolment into a course via the Student Information Handbook.

Enrolment process

The enrolment process is completed by the following steps outlined below;

1. Select the course of study you wish to undertake and complete the Enrolment form
2. Sign the Enrolment Form to declare that you understand all of the information provided
3. Return the Enrolment Form to ATP
4. Read and understand the information contained in this booklet

Please note:  the information collected on the Enrolment form is used for administrative and statistical purposes and will remain confidential.

Course duration

ATP’s expectation is that you complete your course within the timeframe given on the information provided prior to enrolment. Upon registration students will also be provided with a confirmation of enrolment document consisting of expected commencement and completion dates.

Competence of Staff

ATP is committed to ensuring that each member of staff involved in the training, assessment or client services is competent for the functions they perform.

ATP will ensure all staff delivering and assessing the courses will have appropriate qualifications and be able to demonstrate vocational competencies, at least to the level being delivered or assessed.

ATP’s Equity commitment

All of ATP’s staff will adhere to the principles and practices of equity in education and training; they will treat every student fairly and without discrimination. ATP has procedures in place to ensure any student concerns are dealt with immediately and appropriately (refer to the Complaints and Appeals policy).

ATP acknowledge its legal obligations under State and Federal equal opportunity law, including;

• The Racial Discrimination Act, 1975 (Commonwealth)
• The Sex Discrimination Act, 1975 (Commonwealth)
• Disability Discrimination Act, 1992 (Commonwealth)

 

All legislation can be accessed at: www.comlaw.gov.au

ATP fosters equality and access in a training environment that is fair and conducive to learning at all levels. Our training services are available to all participants regardless of ethnicity, gender, age, marital status, sexual orientation, physical or intellectual impairment.

All of ATP’s staff are required to have an awareness and understanding of access and equity issues and are required to demonstrate access and equity principles in all dealings with students and other staff.

Privacy

In accordance with our Privacy policy we are committed to protecting the privacy and personal information of all of our students. ATP is required to submit aggregated statistical information to our partner organisation for their regulatory body (for example, ASQA). Except as required by regulatory bodies, government contracts or by law, information about a participant will not be disclosed to any third party without the consent of the participant.

Competency–Based Training & Assessment Processes

About competency-based training

Competency-based training (CBT) is an approach to vocational education and training that places emphasis on what a person can do in the workplace as a result of completing a training program. The aim of CBT is to ensure that vocational education and training programs better meet the needs of Australia’s industries and enterprises.

Outcomes from CBT reflect workplace duties, working environments and performance requirements. This should include performing higher level duties such as planning, problem solving and managing tasks through to completion. CBT programs are often comprised of Units of Competency that contain specific learning outcomes which are based on standards set by the particular industry. Delivery of training may occur in a variety of forms (classroom, work based) to ensure an overall understanding of all skills and knowledge is available.

Assessment is the process of collection evidence and making judgements on whether competency has been achieved. The purpose of assessment is to confirm that an individual can perform the standard expected in the workplace, as expressed in the relevant endorsed industry or enterprise competency standards. Assessments through our courses will require students to complete a variety of written work, oral questions, practical demonstrations and portfolio presentations.

Where a student has undertaken an assessment and it has been marked as NYC (Not Yet Competent), they will be allowed to re-sit assessment or produce further evidence. If they are deemed NYC for a second and third time they will be required to re-enrol into that unit/subject. This will include retraining and therefore a re-enrolment fee for the unit in question will apply.

Course monitoring

Australian Training Professionals have dedicated trainers and assessors who will mentor you through anything you need assistance with. Students are initially required to email their concerns to ATP to determine if it can be resolved via email or if a telephone conversation is necessary where one of ATP’s industry experts will speak directly with the student. ATP will organise a convenient time for both parties.

You can contact the office on 0418 156 383 Monday to Friday between 9am and 5pm (WAST) and leave a message if there is no answer and we will return your call the next business day, alternatively you may send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. ATP’s head office is located in Western Australia, so please be mindful of the time difference within your state.

If it is determined that the student requires private tuition to assist with their studies and assessments, they are most welcome to arrange their own assistance at their own expense. Alternatively they may request ATP to organise an industry expert, however fees and charges will apply which will be determined at the time of consultation.

What evidence will be required?

Throughout each Unit of Competence students will be required to submit a variety of evidence to determine competency such as written work, oral questions, practical demonstrations and portfolio presentations. Students are responsible for submission of their evidence within the timeframe allocated on the Confirmation of Enrolment.  Should you experience any difficulty that may be affecting your studies, it is the responsibility of the student to contact and discuss these concerns with the Director of ATP prior to the completion date.

Recognition of Prior Learning (RPL)

This is the formal recognition of the skills and knowledge a person has, regardless of how or where these skills may have been obtained, i.e. through formal or informal training, work experience, voluntary work, and life experiences. Students who apply for RPL are responsible for supplying evidence that demonstrates that you have all the skills and knowledge relating to the Unit of Competency. Our assessor will ensure that the evidence is authentic, valid, reliable, current and sufficient.

Please note that RPL cannot be granted for part of a unit. Any applicant may appeal in writing against a decision regarding RPL to the Director of ATP by following the Complaints and Appeals Policy and Procedure.

Recognition of Current Competencies (RCC)

This is a similar process to RPL, based on the formal recognition of current skills, knowledge and attitudes that a person has already developed.

Australian Qualifications and Statements of Attainments (SOA) that have been issued by any other Registered Training Organisation (RTO) will be recognised by ATP. To apply for a Credit Transfer students must be able to present their original SOA with National codes and titles that match the current course in which they are enrolled.

ATP may seek to validate the AQF qualification and/or Statement of Attainment presented for mutual recognition by contacting the registered training organisation (RTO).  Where satisfactory evidence has been supplied, students will be granted credit transfer for the unit of competency that has been successfully completed under an alternative qualification.

Certificate and Statement of Attainment (SOA)

Upon successful completion of all the requirements of your training program, our partner RTO, Adapt Education (RTO 32452) will issue you with a Nationally Recognised Certificate.  In cases where you do not complete the full requirements of the course then our partner RTO will issue a SOA for the individual Units of Competencies successfully completed.

Access to Participant Records

Access by students to their personal records is available upon request to the Director of ATP. Written notification must be received and the Director validates the student’s identification. Access shall be provided within 10 days of confirming the student’s identification.

Information that may be accessed includes progress, personal details and any relevant details of the student’s enrolment that ATP has collected.

To maintain confidentiality of student records only authorized ATP personnel will have access to the records. Students will need to apply in writing giving 48 hours notice.

Appeals and complaints procedures

Student Complaints and Appeals

Complaints

 Participants with a grievance or complaint about ATP products, services, operations, staff or student conduct or administrative processes should approach the Director of ATP to express their concern. The participant should complete a Participant Complaints, Grievances and Appeals Form. Upon receipt of a written complaint/appeal the Director will investigate to verify the accuracy of the complaint and surrounding circumstances. Decisions on the complaint will be made in the principles of natural justice and take all parties concerns and available information into account.

If the concern is still unresolved, an external independent person or panel will be nominated to deal with the concern.This process is to be undertaken at the complainant’s expense. The complainant may use any mediator approved by the Australian Arbitrator and Mediator Institute or other credible agency on the agreement of the ATP Director. A mediator cannot impose a decision upon the parties. However, through their facilitation and technical skills the mediator is able to assist the parties explore the issues in depth and reach the best possible joint decisions that the circumstances allow.

Other options for making a complaint externally 

• Lodge a complaint through the National Training Complaints Hotline. Through the Hotline, complaints will be directed to relevant authorities, connecting consumers with the most appropriate organisation to assist them. Call 133873 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

• Lodge a complaint through the training regulator, the Australian Skills Quality Authority (ASQA). For information on ASQA Complaints policy go to: http://www.asqa.gov.au/ 

• For complaints relating to fees or unconscionable conduct go to http://www.consumerlaw.gov.au/ to find the relevant office in your State. 

Appeals

A student may also appeal a decision made by ATP in regards to an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specific task, project or assessment, they may have the assessment reviewed by submitting an appeal form. Appeals should be submitted as soon as possible after a result has been communicated and no later than 21 days after the course has been completed/cancelled. Students must provide supporting evidence as to why they feel the assessment is unfair and why they should be given further opportunity to be assessed.

Fees and charges, including Refund Policy

Fees and Charges

Fees for resources and textbooks must be paid in full or an approved payment plan entered into prior to commencement of training upon approval and acceptance as all course materials are provided to student at time of registration.

Course Cancellation Charges:

Please note: A participant is classified as “commenced” upon receipt of resources received from ATP i.e., workbooks, RPL kits, and other resources required for chosen course

• ATP regrets that it cannot take responsibility for changes in a participants work commitments or personal circumstances.

• If a student commences and wishes to withdraw there are no refunds on any resources provided i.e., workbooks, text books or other training materials.

• If a student withdraws after commencement, a written withdrawal must be submitted and signed to ATP. Commencement is upon receipt of resources provided by ATP to the student.

• When fees have been paid/will be paid by employer and the candidate terminates that employment, no credit will be available to either the candidate or the employer. This is because the fee was paid for that person’s training and is thus non-transferable. Similarly, in cases where insufficient progress has been made in the timeframe specified, there are no credits available to either the candidate or the employer.

• If an invoice has been raised to the employer for a student and the student withdraws after orientation or commencement, the invoice amount will still need to be paid in full by the employer.

• Deferments will only be granted under extenuating circumstances. A written request and submission of evidence for reason must be addressed to the Director of ATP for approval. No refund is given.

• All courses are non-transferable 

• If Students do not complete their qualification within the timeframe given on the confirmation of enrolment and do not have any contact with ATP throughout the specified timeframe, no refunds will be given or extensions granted.

ATP Policies

ATP has a range of policies and you are welcome to read these, on request. Please contact the Director, Terri Martignago, on 0418 156 383.

Further student support services

Language, Literacy & Numeracy Issues

Where you have difficulty with literacy/numeracy and it may impact on your study the following course of action will be offered:

• An assessment of your literacy/numeracy skills using an assessment process developed by ATP.
• If the results of the assessment indicate that you would have difficulty with assessment tasks or the way they are conducted these will have reasonable adjustments made. (e.g. Allow learners to record answers onto audio tape.)

If you have any problems or special needs including help with literacy, please speak with the Director of ATP so that we can assist you further. ATP will aim to assist to arrange external support if you wish. ATP has access to welfare and guidance services.

Participant Feedback

Your feedback on our program is invaluable to us. On the completion of your qualification you will be asked to fill in an evaluation sheet. This information assists us in maintaining a high standard and to facilitate improvement to the quality of our services.

Responsibility of students

Students have certain responsibilities, which are intended to assist them in successfully completing their training with ATP.

Students must read, understand and agree to the following conditions and upon signing and returning the Student Agreement on the Welcome letter, these conditions will be endorsed.

• Submit assessments on time in accordance with the timeframe allocated on the Confirmation of Enrolment
• Have a good to excellent command of English language which will enable them to comprehend and complete the work required for assessments to an acceptable standard
• Read and understand all of ATPs terms and conditions (as per student information handbook and on the website www.australiantrainingprofessionals.com.au
• Discuss any concerns with Director of ATP or appropriate staff
• Report inability to complete training due to illness and other extenuating circumstances.
• Demonstrate appropriate behaviour when dealing with ATP staff, other learners or relevant stakeholders
• Read and maintain resources that are provided in relation to the relevant courses of training
• Exercise appropriate care for any physical property that is in your care.

 

Submission of assignments/RPL kits for assessment

All assignments and completed RPL kits must be completed and submitted on the date specified as per your confirmation of enrolment letter.  This is in order for assessors to determine competency before certification can be issued. Should there be any delay, please contact our office to discuss your concerns with the Managing Director.

Students are required to keep copies of any work submitted. All work must be posted to:

PO Box 219

Applecross WA 6953

PH: 0418 156 383

Returning of Assignments

For auditing purposes ATP may be required to keep students submission of work for a period of time. Once it is determined that ATP can return students submissions you will be notified.  However, students must send a prepaid self addressed appropriately sized post satchel (bag) so that they can have their work returned accordingly.  Please also remember to use Registered Mail both to and from ATP so that you can track delivery.

Lost Materials

If you lose your learning materials ATP will arrange for a replacement at a cost of $50 per unit.

Plagiarism

It is not permissible to attempt to pass off another person’s work and ideas as one’s own. To do so constitutes plagiarism and will result in penalties, including exclusion from the unit or cancellation of enrolment. All attempts at plagiarism will be treated extremely seriously.

 

Australian Training Professionals (ATP)

Post Office Box 219

Applecross   6953   WA

Phone:  0418 156 383

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please remember our head office is located in Western Australia, so be mindful of the time difference to avoid any disappointment